Customer Service


 

Special Pricing & Sales

Sales and special pricing are only valid while supplies last and are available first-come, first-served. We do not sell items in bulk.


 

Gift with Purchase & Free Items

Gift with purchase is available while supplies last. Rejuvent reserves the right to discontinue these specials at any time. Gifts may not be substituted, cannot be returned, or exchanged, and have no cash value.


 

Purchasing Requirements

Some of the brands we carry cannot be sold unless you are a Rejuvent patient. It is an easy process to become a patient, and in a quick phone call, we can accomplish that. Certain brands mandate this requirement, and it is outside of our control.

Some brands cannot be sold online due to those brands’ contractual regulations. If you would like to purchase one of those brands, please call us at 480.889.8880 and we can take your order over the phone. We will need the same required information as it is needed to purchase online. We require your full name, billing, shipping address, phone number and email address. (email address will not be used unless we receive your request to receive our newsletter).

We use Authorize.net as our credit card processing system and your credit card information is NOT stored on our servers. Even when your credit card is “saved” in your account, it is actually encrypted and stored in the Authorize.net servers.

  • We do not accept bulk orders.
  • We contact every customer with orders flagged by the system. These may include large orders, and name/address mismatch. We reserve the right to cancel orders with too many of one item.
  • We contact new customers when the billing address is different than the shipping address.
  • We contact new customers when the name of the person buying is different than the person receiving the shipment.
  • We reserve the right to cancel any order.

If you are not a current patient of Rejuvent Medical Spa and Surgery we reserve the right to verify your identity before shipment.

We currently accept Visa, Master Card, Discover, American Express, and Paypal.

We do not accept international orders. We do not accept international credit cards.

We ban fraudulent accounts.


 

Shipping & Delivery

Most orders are processed and shipped the next business day after being placed. We ship by USPS (United States Postal Service). Because of COVID there could be a delay in shipping your order. Items not in stock will be shipped when we receive the item, and that will be communicated to the customer. If you have any questions email us at customercare@rejuventskincare.com

The U.S. Postal Service delivers packages Monday-Saturday. This should be taken into consideration when estimating delivery dates. Your package will be shipped Priority mail, which will arrive approximately within 7 to 10 business days. Tracking information will be sent if requested to your email address.

***During the warmer months – we will ship Monday-Thursday due to Arizona temperatures.***

If you order products and would like to pick them up please contact our office as soon as possible or put a note with your order and we will honor your request.

Please note that any package that is abnormally large or heavy may incur additional shipping fees. If this is the case, you will be contacted as soon as possible with shipping options.

  • We only ship orders to the United States.
  • We do not ship to freight forwarding companies (such as companies that ship to customers that live outside the USA).

We confirm every new customer’s order that ships to a different billing address.

Orders over $75 qualify for FREE SHIPPING. Only orders shipped to the continental United States qualify for Free Shipping. 


 

Privacy & Security

Thank you for visiting RejuventSkinCare.com.  We are committed to protecting your privacy. We do not sell or distribute your name, email address or other personal information to 3rd parties.  RejuventSkinCare.com is owned and operated by Rejuvent Medical Spa & Surgery, LLC.  Under the direction of Kelly Bomer, MD, we also operate a Facial Plastic Surgery Practice and full-service Medical Spa. We handle every patient’s information securely, under our HIPAA compliance guidelines, and treat our online customer’s information with the same importance.

Information is collected during site visits and during the purchase process. Site visit information is used internally to help enhance the overall RejuventSkinCare shopping experience. Purchase information is maintained in account form as required to engage in secure e-commerce. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. Your information is not shared with any other company.

You must provide contact information (such as name, email, shipping and billing address) and financial information (such as credit card number, expiration date). This information will be saved to your customer profile and will be used to complete your purchase. Your credit card information is encrypted and not saved on our system. The last 4 digits of the credit card, if you chose to save it during the checkout process, is saved directly on the credit card processing system server, which is secure and encrypted.

Users who create accounts or purchase products may receive communications via emails. Users may opt-out of our mailing list during the order process. If a user does not opt-out during the order process they may log into their account and update their preferences.

RejuventSkinCare does provide links to other websites but is not responsible for the privacy practices or content of these other sites.

If users have any questions or suggestions regarding our privacy policy, please contact us at 1-877-800-2147 or send an email to Customer Service at info@rejuvent.com.

 


 

Returns & Replacements

Broken/Damaged Items

Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize!  Please contact us immediately to get instructions.  Please keep the box, packaging materials, and damaged items for inspection by the carrier.  If this is not done promptly and correctly, we are not responsible to exchange the damaged items.

 


 

Returns and Exchanges

We are happy to exchange any UNOPENED products within 5 days of original purchase for another product.  On rare occasions, there may be a product to which you are sensitive to.  Please call and speak to a skin care professional to discuss the use of the product and sensitivity within 14 days of original purchase. Photographs of the reaction will be taken (or required) for submission to the product manufacturer.

Any original shipping fees are non-refundable.  Please allow up to two weeks for the exchange to be processed.

Customers are responsible for return shipping charges, unless the return was a result of damage or error.  Please return the product via UPS or US mail.  We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

All exchanged merchandise must be in its original packaging and have the original sales slip enclosed.

We appreciate your assistance and understanding in adhering to our policy.  Please remember that we reserve the right to refuse a refund on any exchange shipment.  Multiple exchange requests are subject to our review and a maximum of three exchanges per rolling year/365 day period are allowed per customer, after which they will no longer be able to exchange items.  We reserve the right to deny multiple exchanges on products purchased and exchanged more than once.

Exchanges that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.

If you have any questions or would like to arrange for an exchange, please feel free to contact us or call us toll-free at 1-877-800-2147.

 


 

Non-Returnable Items

Any special-order items, clearance items, final sales items or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes personal orders that Rejuvent Medical Spa & Surgery places for an individual customer, special orders on discontinued items, and any bulk ordered item purchased in quantities greater than 3.

Rejuvent Medical Spa & Surgery reserves the right to change and update this return policy at any time.


 

Ordering

Your order will be processed and shipped within 48 hours (business days). Once your order is placed, you will receive a confirmation email shortly after. You will also receive an email once your order has shipped. Orders that are custom or involve large quantities may take longer to process. For the convenience of those clients who prefer to purchase by phone, we offer a toll-free phone number – 1-877-800-2147. Our skin care professionals will be happy to assist you with ordering or answer any questions you may have Monday 10 AM to 6 PM MST, Tuesday – Thursday 9 AM to 5 PM MST, Friday 9 AM to 3 PM MST (not including holidays). After business hours please leave a message and we will return your call on the next business day. Your satisfaction is our number one priority.

Have questions or comments? Please let us know.
Contact information is below.

 


 

Payment Options

We honor Visa, Mastercard, American Express, Discover and Paypal. We do not accept international credit cards.


 

Viewing Orders

Your orders can be accessed through “My Account” in the top right-hand corner of your screen. Click on “My Orders” to view orders.

 


 

Updating Account Information

To update your account information click on “Your Account” in the top right-hand corner of the screen.  After you login “My Dashboard” will show your current information, here you can change your password, edit your name, email address, and billing and shipping addresses. You can also see your previous orders and everything related to your account.