Have Questions?

Here are some of the most asked questions related to our online store. If you have any product related questions or would like to have your skin analyzed by one of our Patient Coordinators, contact us.

What are the delivery charges for orders from the Online Shop?
For orders under $50 there is a flat fee of $10.00. All orders are shipped via US Postal Service, first class. Currently, we do not ship out of the USA. Orders can also be picked up at the Rejuvent's office without any additional fees.All orders can be picked up at the Rejuvent office without shipping charges. Just choose Local Pick Up at checkout.
Which payment methods are accepted in the Online Shop?
We all all major credit cards. Credit card payments are processed via a secure server.
How long will delivery take?
Most orders take 5 to 7 days to arrive from the day they are shipped. We ship your order the day after it is received. Monday through Friday.
Can I get Samples?
Orders over $100 will receive 2 samples from our available selection. The selection of samples changes according to stock at hand. Samples are nor returnable and have no cash value.
How secure is shopping in the Online Shop? Is my data protected?
Yes, your data is very secure. Our site is protected and the data encrypted. All our pages are delivered via HTTPS and protected with a Secure Certificate (SSL). SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt the data before transmitting it across the web. A web page with an active SSL session is what we mean when we say a web page is "secure".We use Authorize.net as our credit card processing system and your credit card information is NOT stored in our servers. Even when your credit card is "saved" in your account, it is actually encrypted and stored in the Authorize.net servers.Our site also is protected with SiteLock, a service that verifies there are no malware or any other issues. Along with ecommerce solutions such as Wordfence, which protects the actual website files, we also have an extra layer of protection with CloudFlare, which provides an extra firewall and protection rules to prevent malicious bots or users from logging in.Rest assured that our site is secure and your orders processed in the most secure way possible. If you have any questions, call us at 1 877 800 2147.
What exactly happens after ordering?
After you order is processed you will receive an email with your order. When the order is shipped, you will receive an email with your order's tracking number from the United States Postal Service.
Do I receive an invoice for my order?
Yes, our system will email you an invoice after you complete your payment. If you did not receive an invoice, please email us at customercare@rejuventskincare.com