Returns and Exchanges
We are happy to exchange any UNOPENED products within 5 days of original purchase for another product. On rare occasions, there may be a product to which you are sensitive to. Please call and speak to a skin care professional to discuss the use of the product and sensitivity within 14 days of original purchase. Photographs of the reaction will be taken for submission to the product manufacturer.
Any original shipping fees are non-refundable. Please allow up to two weeks for the exchange to be processed.
Customers are responsible for return shipping charges unless the return was a result of damage or error. Please return the product via UPS or US mail. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.
All exchanged merchandise must be in its original packaging and have the original sales slip enclosed.
We appreciate your assistance and understanding in adhering to our policy. Please remember that we reserve the right to refuse a refund on any exchange shipment. Multiple exchange requests are subject to our review and a maximum of three exchanges per rolling year/365 day period are allowed per customer, after which they will no longer be able to exchange items. We reserve the right to deny multiple exchanges on products purchased and exchanged more than once.
Exchanges that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
If you have any questions or would like to arrange for an exchange, please feel free to contact us or call us toll-free at 1-877-800-2147.
Non-Returnable Items
Any special-order items, clearance items, final sales items or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes personal orders that Rejuvent Medical Spa & Surgery places for an individual customer, special orders on discontinued items, and any bulk ordered item purchased in quantities greater than 3.
Rejuvent Medical Spa & Surgery reserves the right to change and update this return policy at any time.
Broken/Damaged Items
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize!
Please contact us immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier. If this is not done promptly and correctly, we are not responsible to exchange the damaged items.
